+49 (0) 3375 52350
customer.services(at)ftigroup.net
Office hours: Monday-Friday, 9:00-17:00 (MET)
FTI Customer Service:
FTI Safety Report
Thank you for submitting a security report. To help us process your report quickly, please provide as many details as possible. We appreciate your understanding.
Your report will be submitted anonymously and no personal information will be collected. If you would like to receive a response to your report, please include your contact information in the description.
AOG Service and Repair Stations
Product Support & AOG Service
North America and APAC
Satair A/S
Address:
Satair USA Inc.
3993 Tradeport Blvd.
Atlanta, GA 30354
USA
Phone: +1 404 675 6333
Fax: +1 404 675 6311
Office hours: Monday-Friday, 8:00am – 5:00pm (EDT)
____________________________
Address:
Satair USA Inc.
11225 NW 106th Street, Bldg 1, Suite 6
Miami, FL33178
USA
Phone: +1 305 863 7620
Fax: +1 305 863 7659
Office hours: Monday-Friday, 7:30am – 4:30pm (EDT)
____________________________
AOG (outside office hours)
Phone: +1 404 310 1966
Worldwide (North America & APAC see above)
FTI Engineering Network GmbH
Address:
FTI Engineering Network GmbH
Ludwig-Witthöft-Straße 14
15745 Wildau
Germany
Product Support:
Office hours: Monday-Friday, 9:00-17:00 (MET)
Phone: +49 (0) 3375 52350
Email: customer.service(at)ftigroup.net
AOG:
Fax: +49 3375 5235 150
Email: AOG(at)ftigroup.net
Repair Station
Europe
Röder Component Service Center GmbH (Egelsbach)
Address:
Röder Component Service Center GmbH
Am Flugplatz
63329 Egelsbach
Germany
Office hours: Monday-Friday, 9:00-17:00 (MET)
Phone: +49 6103 4002 0
Fax: +49 6103 4002 787
Email: info@roeder.aero
Middle East
Roeder CSC FZCO
Address:
Roeder CSC FZCO
FZS1 BH04, Jebel Ali Free Zone
P.O. Box 16977
Dubai, United Arab Emirates
Makani ID: 08195 63203
Office hours: Sunday-Thursday, 9:00-17:00 (GMT+4)
Phone: +971 4 8085 301
Fax: +971 4 8085 302
Email: info@roeder.aero
Organisation of Repairs
Worldwide (Middle East and Europe see above)
FTI Engineering Network GmbH
Address:
FTI Engineering Network GmbH
Ludwig-Witthöft-Straße 14
15745 Wildau
Germany
Product Support:
Office time: Monday-Friday, 9:00-17:00 (MET)
Phone: +49 (0) 3375 52350
Email: customer.service(at)ftigroup.net
AOG:
Fax: +49 3375 5235 150
Email: AOG(at)ftigroup.net
Downloads Customer Service
FTI Documentation Index CMM 03
List of all maintenance documents. Includes the number and date of the current edition and is updated regularly.
FTI Documentation Index SB 01
List of all service bulletins, including their issue dates and titles.
FTI Documentation Index VSIL 01
List of all Vendor Service Information Letters, including their issue dates and titles.
FTI Documentation Index Supporting Documents 02
List of all other documents, including their publication dates and titles.
Headquarter
FTI Engineering Network GmbH
Ludwig-Witthöft-Straße 14
15745 Wildau
Germany
Phone: +49 3375 52 35 – 0
Fax: +49 3375 52 35 – 150
Branches
Lilienthalstraße 2
15344 Strausberg
Germany